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I was charged taxes despite being tax-exempt. What should I do?
Please call us toll free at (800) 360-1282 and provide your tax exemption documentation. We'll assist in adjusting the charges accordingly and ensure you're not taxed on your future purchases.
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I cannot log in to my account.
If you're having trouble accessing your account, try resetting your password by clicking “Forget Your Password?” on the login menu. For further assistance with account access, please contact us toll free at (800) 360-1282.
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The website is not accepting my credit card.
Verify that your card details, including the zip code, are accurate and current. If problems persist, contact your bank, or explore alternative payment methods.
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On what basis are taxes determined for each order?
Taxation is subject to your specific location, and our system is designed to calculate taxes in accordance with local regulations.
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When will my order ship?
Shipping times vary. Check the estimated shipping time in your order confirmation or call us toll free at (800) 360-1282 for specific details.
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Do you accept payment methods other than credit cards?
We accept multiple payment methods. While credit cards are an option, we also support Net 30 payments. Please contact us for further information.
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What should I do if I need to return something?
Review our return policy on our website and contact us for assistance.
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Can I cancel my order?
Orders can be canceled if they haven't been shipped yet. Call us immediately toll free at (800) 360-1282 with your order details ready.
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What if I enter the wrong address?
Please contact us toll-free at (800) 360-1282 with the accurate address. If the order has not yet been shipped, there's a possibility that we can update it for you.
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Can I place a rush order?
Expedited shipping options might be available. Contact us to discuss rush order possibilities.
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What if I ordered/received the wrong item?
Please contact us toll-free at (800) 360-1282 with details of the incorrect item received or ordered, and we'll assist you in resolving the issue.
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Can I track my order?
Most orders come with tracking information. An email containing the tracking details will be sent to you once your order has been shipped.
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What should I do if the items I received are damaged?
Please contact us toll-free at (800) 360-1282. You will be asked to email photos of the damaged item(s) to supplies@e3diagnostics.com. We'll assist you in the step-by-step process of replacing or refunding the damaged items.
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What should I do if I haven't received my order?
If your order has not arrived within the expected timeframe, please contact us via telephone, email or through our website's live chat, and we'll investigate the issue with the shipping carrier.
Audiology supplies from e3 Diagnostics – the leader in audiology equipment sales and service.
Call us: (800) 360-1282 |
E-mail: supplies@e3diagnostics.com
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